About NETLINKS Ltd Company:
With an emphasis on Software Development, Web Development and Designing, and Full Spectrum Web and Email Hosting Services, NETLINKS Ltd is one of Afghanistan’s largest and fastest-growing ICT solutions providers. NETLINKS has been operating in Afghanistan since 2005 and has evolved to become one of the country’s largest ICT enterprises. The company now employs over 280 national and foreign employees, including a highly talented and qualified management team. NETLINKS has an office in India in addition to its headquarters in Kabul (Ahmedabad).
Vacancy details:
- Post date: May 12, 2022.
- Expiration date: May 31, 2022.
- The number of vacancies: 100.
- Reference Number: Jobs-MTN-Kabul-006.
- Work experience required: 1 to 2 years.
- Position title: MTN Yellow Point Agent (Kabul).
- Gender: Male and Female.
- Salary: As per company scale salary.
- Functional Area: Salas and Marketing.
- Nationality: Afghan.
- Location: Kabul.
- Duration: 3 months.
- Type of work: full-time.
Job description:
Yellow point agents will be in charge of MTN sales and will always have a cheerful, empathic, and professional approach to consumers.
Job responsibilities:
- To respond to consumer inquiries as soon as possible.
- Recognize and respond to client issues.
- To react to consumers about GSM and MoMo, have a thorough understanding of MTNA P&S.
- Customers’ SIM Swap requests are processed and followed up on by the support staff.
- Process SIM registration, contract changes, owner changes, PIN Code, and PUK Code request according to the procedure, and keep track of them till they’re completed.
- Customer contacts, purchases, comments, and complaints should all be documented.
- As needed, interact and coordinate with the field crew and support staff.
- To offer comments on the customer service procedure’ efficiency.
- Any market competitive activity, such as new offerings and marketing efforts, should be reported.
- To provide competent customer service and ensure client happiness.
- Obtaining new GSM and MoMo clients and informing them on all products and services.
- Fill out the essential documentation for GSM and MoMo new acquisitions in the way specified by the regulator for successful registration.
- To provide clients with services, including but not limited to those listed below.
- GSM New Acquisition.
- Bundle Selling o Bundle Subscription.
- MoMo New Acquisition.
- MoMo Transaction and Self-Service Training.
- Providing information about packages and special deals.
- Device sales.
- SIM swap requests.
- Owner and contract changes.
- Damage voucher requests.
- Customer complaints regarding discounts and packages.
- Customer complaints about network difficulties.
- Re-registration of customers.
- All operations and transactions should be documented properly.
- Handle client complaints and offer acceptable answers and alternatives within the timeframes set; follow up to confirm that the issue has been resolved.
- Comply with all communication protocols, rules, and standards.
- Go above and beyond to keep consumers interested.
- Produce sales leads.
- To achieve customer satisfaction, identify and appraise consumers’ demands.
- Create long-term consumer connections and trust by communicating openly and interactively.
Job Requirements and Qualifications:
- Graduated from high school with general education or equivalent (Bachelor’s degree preferable).
- 1-2 years of direct customer service experience is required.
- Dari, Pashto, and English must all be spoken fluently.
- Working knowledge of Microsoft Office Package products is required (Word, Excel, and Powerpoint).
- Good marketing skills are required.
- Presentations for sales.
- Collaboration.
- A professional and courteous approach, as well as a problem-solving ability, complement good communication abilities.
- creative thinking and the capacity to operate under time constraints and in a high-stress program setting
How to Apply:
- Eligible candidates should apply using the following link: HERE
- After the deadline, applications will not be accepted.
- Only those who have been shortlisted will be contacted.
- Only Afghan nationals are eligible.
Note:
If you have previously applied for this post in another province, please do not apply again; only one application from each province will be considered.
