About Moore Afghanistan:
Moore’s mission is to help people thrive, including our clients, employees, and the communities in which they live and work. We’re a worldwide accounting and advisory family with over 30,000 people working in over 260 separate businesses across 110 countries, connecting and collaborating to meet your local, national, and international needs. When you engage with Moore companies, you’ll be working with people that genuinely care about your success and who have the desire and dedication to get things done for you and your company. You’ll have more senior expertise than you would at many other firms. We’ll be there for you whenever you need us, guiding you through the maze of information, guiding your decisions, and ensuring you don’t miss out on any opportunities. To assist you in thriving in an ever-changing world.
Job Details:
- Announced Date: November 1, 2021.
- Expire date: November, 30, 2021.
- Number of Jobs: 1000.
- Organization: HesabPay.
- Gender: Male and Female.
- Work experience: 1-2 years.
- salary: 40000 AFN.
- Type contract: 1 years.
- Location: All Province.
Job responsibility:
1- Solve client complaints and issues.
- Providing competent customer service and responding to consumer enquiries and complaints.
- Using existing resources to find the information that is needed.
- Using available applications, research, identify, and resolve consumer problems.
- Taking care of and addressing consumer concerns about the company’s products and services.
- Taking care of challenging consumers in a nice and professional manner.
- When necessary, follow up on difficult client calls.
2- Provide customers with product and service information;
- offer customers with product and service information, upsell items and services, and complete call records and reports.
- Gathering and analyzing all necessary data in order to respond to complaints and queries.
3- Login and register each individual customer to the appropriate category, as well as notify the team supervisor if there is an emergency.
- Identifying and escalating issues to appropriate departments.
- Keeping track of each and every call that falls under the relevant category.
- For each and every call, processing and creating tickets is required.
- Keeping detailed records of all comments, queries, complaints, and actions taken.
- Managing and conveying serious and new complaints to shift team leaders as soon as possible
4- Flexibility, timely, and competitive;
- Agents should be able to work any shift dependent on volume and provide the highest quality customer service. They should also be punctual in their duties.
Job requirement:
- Bachelor’s degree is preferred above a high school diploma.
- Customer service techniques and principles are understood.
- Excellent communications abilities in terms of hearing, speaking, and writing
- Ability to respond effectively and calmly to a challenging circumstance
- The clarity with which you communicate. Maintaining clear and productive dialogues aids in both resolving client difficulties and leaving a positive impression.
- Technical Proficiency and Product/Service Understanding
- Problem-solving and adaptability are two important skills to have.
- Capacity to listen.
- Kind, patient, and knowledgeable.
- 1 year of experience is required.
- Mobile functionalities are something you’re familiar with.
- Ability to communicate in Dari, Pashto, and English.
- Excellent typing and data entry abilities.
- The applicants should have Knowledge of IT.
Particular Requirements
- It is required that you have a smartphone.
- The HesabPay test must be passed.
- Training on HesabPay for one week.
- A monthly compensation of 40,000 dollars is fixed.
- Only HesabPay will be accepted for payment.
How to apply:
- First: Complete the application. Dowonload the application Form.
- Second: Please download HesabPay (HERE) on your smartphone after completing this form, and then verify your profile by taking a picture with your tazkira and/or passport.
- Third: If you are selected for online testing, you will be informed. You will be onboarded to the HesabPay new hire training program if you pass the test.
