About Call Center Agent at Honest Public Ltd (HPL):
Call Center Agent at HPL Organization, Honest Public Ltd (HPL) is a set of organizations that specialize in offering superior management services throughout Afghanistan. With over 1500 employees around the nation, we specialize in supply, logistics, security, customer service, consulting, and construction.
HPL’s major aim is to provide dependable and efficient services that fulfill the specific demands of our customers.
Our devoted team of specialists collaborates closely with customers to deliver tailored solutions that guarantee complete satisfaction.
We take pleasure in our ability to serve our customers with fast and reliable services, and we are dedicated to maintaining the highest levels of quality and professionalism. Our services are meant to assist Afghan companies and organizations in operating more effectively, safely, and efficiently.
Jobs Details:
- Announced date: May 29, 2024.
- Deadline: June 20, 2024.
- Location: Kabul.
- Position title: Call Center.
- Host Organization: HPL.
- Number of jobs: 200.
- Nationality: Afghan.
- Work experience: no need if applicants have work experience with customer service are preferred.
- Education required: Baccalaureate degree.
- Salary: 15400 AFN.
- Reference:
- Environmental: Call center.
- Gender: Any
Summary of the Jobs:
The incumbent works as a call center agent for Etisalat Afghanistan. He/she would be expected to perform the tasks of the job honestly, energetically, and with dedication.
The tasks include but are not limited to, handling customer calls (inbound/outbound and technical), attending Etisalat Afghanistan and HPL-mandated training, and marketing Etisalat Afghanistan’s goods and services. He/she should arrive at the workplace on schedule and deliver the services indicated above. He/she will be in the HPL contact center and will report to EA headquarters as directed by the supervisor.
Job responsibilities:
- Among these duties is making sure that the e-call center meets its quality and quantity goals.
- Deal with customer inquiries and complaints promptly.
- Utilizing one’s own expertise and training acquired about the Call Center, as well as the facilities and information offered by the Call Center, to answer customers’ questions and resolve their issues online.
- The complaints that cannot be resolved immediately as a first-call resolution will be assigned to the relevant department according to the current procedure with the relevant departments (KPI).
- Inputting the details of customer complaints and queries into the current software (Call Reasons & TTS) for future use in documentation, communication, and reporting.
- Process all incoming calls to the 888 hotline from customers by established contact center scripts.
- Consistently meeting all deadlines set by the call center team supervisor and workflow management (WFM)
- To have a professional demeanor while interacting with clients both within and outside the company, as well as adhere to all policies and procedures
Always be adaptable. - Please report to the respective team leader at the call center.
- Do everything else your immediate supervisor asks of you.
Jobs Documents required:
- Education: A baccalaureate degree is necessary, with higher levels desirable.
- Experience in customer service is desired.
- Languages: Proficiency in both national and English languages is advantageous.
- Self-motivated, quick learner with a positive outlook.
- Excellent communication skills.
- Great customer service experience.
- Ability to cooperate and work in groups.
- Being flexible in terms of working hours.
- Disciplined, honest, professional, and hardworking.
How to apply:
First, download the My Etisalat app from the Play Store or App Store, and then click the following link to submit your application.