job announcement at AWCC

About Afghan wireless

Afghan Wireless is Afghanistan’s first wireless communication company. When we began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services.

About vacancy

Publish date: 25 Feb, 2021

Closing date: 07 March, 2021

Gender: Male/Female

Salary: negotiable

Work experience:1-2 years

Duration: 1 years

Nationality: Afghan

Type of work: full time

Number of jobs: 20

Organization: AWCC

Jobs Responsibility

• Answering the customer’s calls and resolve the problems  
• Resolve and identify customer complaints using existing programs.
• Resolving and checking customer compliance about products, service, and company.
• Attention and checking the customer’s problem very courtly and professional.
•  Track customers call in if necessary
• Provide information about the company, service with customers
• Identify problems and refer to the related section
• Submit a report for each call in the related section
• Manage and announcing important and new complaints about changing of team’s leader.
• The call center agents must flexible to work on a call basis in each shift.
• Be Honest and responsible in your duty.
• Provide the highest quality service for the customers.

Jobs requirements

Must have one year work experience in call center.

Have a basic IT knowledge

Have excellent skills in speaking, reading, and writing in Dari, Pashto, and English.

Knowing with mobile

Be acquaintance with mobile functions.

Have excellent skills in typing and entering data.

Be patient, courtly and professional in your duty.

Applicants Have a good communication skills and listening.

Applicants must have at least a high school certificate for a bachelor’s degree will be prepared.

Applicants must have ability and good management in stressful situation.

How to apply

The applicants must mention their vacancy number and job title in their subject line otherwise your application no checked. Write(Call Center Agent (AWCC/HR/21/VA/035).

Note: your CV and resume not more then 1MB size .

Submission Email:

[email protected]